Screen Pop and Click-To-Dial for
Cisco Finesse & Cisco Agent Desktop

A Zendesk - Cisco - CT Solutions Collaboration


> Save agent time on every call
> Boost customer service with improved handling speed.
> Energize agents through reduction of tedious tasks.
> Enhance reporting of ticket sources
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CT Eazipopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an "out-of-the-box" offering that integrates Zendesk with Cisco Contact Center. This means that there is no special integration work or customization that needs to be done, for it to work at your site. EaziPopper means that incoming calls to your Cisco Contact Center will trigger a pop of the calling customer's profile or open tickets in Zendesk.
EaziPopper for Zendesk
> Auto-create Zendesk user for callers that are unknown
> Auto-create new Zendesk ticket, if none open for caller
> Auto-display list of open tickets for caller
> Auto-display the open ticket for caller, if only one open
> Pop Zendesk form or user based on IVR input.
> Specially designed to cope with all phone number formats
> Report on tickets initiated by phone calls. Ticket tags from IVR
> Not Ready Reasons, call answer, make call, hangup - in Zendesk app

Born out of partnership

CT Solutions

Developers of integrations for medium and large Contact Centers for nearly 20 years. Click here for more solutions from CT Solutions

Schedule a Demo

Ask your Zendesk representative or contact us to see for yourself how EaziPopper works and chat with our experts. Schedule demo


Beautifully Simple Customer Service Platform   More

Contact Us

United States Office

765 Scenic Road
Laconia, NH 03246

+1 (603) 769-3041 | Email us

European R&D Lab

Lake Drive, Citywest,
Dublin 24

+353 1 6106837 | Email us

Zendesk Partners

Many Zendesk Partners provide EaziPopper.
To locate your nearest Partner or to join our Partner Program, click below.