CT Solutions Avaya and Cisco Contact Centre Experts

Professional Services for Contact Centres

Proven Avaya and Cisco experts to help with your contact centre projects.
Robust reliable solutions assured, no matter how simple or complex the project.

Supervisor Tools
- Realtime Display Dashboard
- Custom Reports
- Announcement manager

Contact Routing

- Data Based Routing
- Agent Routing
- Email Queueing
- Smartphone integration
- IVR Applications

Agent Productivity

- ScreenPop any CRM
- Click-to-dial for any CRM
- Agent Toolbar
- Visual Queue View
- Call Abandon Monitor

Training & Scripting

- Scripting & Call Flow Consultancy
- Telecoms Training

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Next Steps
CT Solutions experts are ready to help you to plan Contact Centre efficiency improvements. So please contact us for a FREE assessment.

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