Get more from every customer contact, increase productivity and reduce costs with PurtCT Server.


Deregulation means that utility companies are facing more competition and must make every customer interaction count. Utility companies must increasingly reach out for new customers while providing better customer service, in a proactive way, to existing customers. Our solutions have been developed in closes collaboration with leading utility companies so you know they will meet your most demaniding needs.

You probably have a lot of data on your customers and know who your best customers are - use PureCT to make sure high potential cstomers get the best service.

Managing and forecasting agent schedules to address peaks and troughs in your inbound operation is a major function for call centre managers. PureCT Callbacks Q4U has many ways of smooting out even uupredicted peaks in your inbound traffic.







































PureCT Server Options for you

Email Queuing (EQ) new

Blend emails with normal phone calls to ensure your email queries are dealt with efficiently...more

Callbacks Q4U

Smooth out the peaks and troughs in your inbound traffic...more

SimpleDial

Increased efficiency when making and managing a large number of outbound calls...more

Desktop Dialer

Automate dialing from you legacy systems...more

Data Based Routing

Make sure your best customers get the best service...more






























                   
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