The Telecom Academy's workshops are designed to be as flexible as possible enabling you to get the most benefit from your investment in call centre technology. These workshops cover all aspects of Avaya’s AACC and CS1000 products.

Our objective is to give you the knowledge and expertise to get the most out of your call centre and telephony systems. Because you have made significant investments in products and technology, good business sense requires you to maximise this investment – yielding the best possible productivity and customer service.

Our training programme has been developed in close collaboration with leading contact centres, so you know it will meet your most demaniding needs.