Outbound contact centres are typically involved in in telmarketing, collections, sales or customer retention. The main issues you face are trying to manage the large volume of calls in an efficient manner, making sure callbacks get done and generally trying to improve the contact rate.

Outbound contact centres suffer from poor data on operations to enable forecasting and ensure profitability, complexity in setting up new campaigns and, high staff turnover with associated training costs.

You need systems that will reduce the cost of each contact made. You need systems that are easy to use and totally flexible to meet your ever changing needs. And you need the data to support your ultimate goal of fast return on investment.

Our solutions have been developed in close collaboration with leading outbound contact centres, so you know they will meet your most demaniding needs.

PureCT Server Options for you

SimpleDia

Multiple campaigns, call blending, progressive dialer...more

Desktop Dialer (HotDial)

Add automatic dial to any application...more

Soft Phone

Easy to use GUI for call control...more