NEW: BCM Dialler ... more
PureCT SimpleDial R4.0 now in BETA... more

• OPEN UP more sales channels
  
• IMPROVE your completion rate
  
• ENERGISE your agents
  
• CONTROL your outbound operations
  
• PRODUCE outstanding and quantifiable results.


Through a combination of the PureCT SimpleDial server, our world-class professional services, our experienced project managers and the strength of our local support and distribution, we will transform your customer calling operations into an efficient, cost effective, results oriented and successful unit.

HIGHLIGHTS

• The preferred choice for guaranteed compatibility with your Nortel Networks Meridian PBX or     Symposium Call Centre.
  
• 50 - 300% agent productivity improvements by automatically dialling the calls and detecting busy and     no-answer.
  
• Complete campaign and agent reports to ensure profitability.
  
• Ultra reliable software-only solution.
  
• Integrates with any CRM or database - outbound screen pop!
  
• SimpleDial Express now available for small outbound operations - see download above.

SimpleDial is the answer !

You know that a lot of time is wasted in your outbound calling operation on shuffling paper, manually dialling calls, dealing with no-answers and busies, trying to schedule call-backs. Not only is time wasted but also agents become frustrated at not being able to concentrate on talking to customers and getting results. Removing the repetitive tasks from agents is a proven way of decreasing staff turnover.

You know that there must be a better way to manage and monitor the multiple types of calling campaigns you would like to run. You know that there must be metrics that will pinpoint other inefficiencies in the operation. You would just love to be able to see in real time how each campaign is going, what adjustment should be made, when the next campaign needs to be prepared.

SimpleDial: efficiency you can measure

SimpleDial automates the whole outbound calling process. The application communicates with any database or CRM for the raw contact data and organises the data into campaigns that make sense to your business. You can top up campaigns at any time, move contacts between campaigns or create a new campaign for every day. You can split your campaigns between agents based on expertise such as language or product. You can filter contacts based on do-not-call lists, customers in a sales campaign with open trouble tickets or customers in a collections campaign who have just paid.

When it comes to creating call guides for your agents to use during the campaign all you need is Web page design expertise. However, part of our service is to get you firmly started with all the call guides you will need for the foreseeable future. For future needs, we provide full training or you can leave the campaign design to one of our professionals.

Agents can be assigned to work on only one campaign or can be allowed to choose a campaign to work on from a list. Once an agent starts to work on a campaign, the progressive dial algorithm means that agents are given some time to preview the contact details whereupon the dialling and detection of busy, rejected numbers and no answers is totally automatic.

Call-back scheduling is automatic for busy and no answer. Personal call-backs can be scheduled with an agent alert shortly before the due time.

"Agents view automation as a way of eliminating tedium and getting more results in the working day. SimpleDial gives you the reports to fully appreciate this."

Comprehensive reports

As a company with decades of call centre experience, we understand that reports are the lifeblood that enables an outbound operation to perform at its best. Without the proper reports you are working in the dark and quality and efficiency suffer.

SimpleDial includes a comprehensive suite of reports. These reports will help you with staffing, planing, rewarding, designing quality campaigns, improving quality and ironing out inefficiencies.

As well as agent level statistics, you can get campaign, group or total statistics and even down to individual contact level. The reports detail time spent in each state of the call as well as number of each call type and completion statistics. You can even get a call-by-call report that will detail every state change on every call. Reports can be generated over any period from a minute to a year.

Part of the SimpleDial offering is that our consultants will specify and create reports for you that meet your specific needs, either based on the standard reports or new report designs for your business. Whether your requirement is for simple, efficient reports or consolidated reports that take data from multiple sources, our professionals will deliver. Alternatively, you can create your own reports using any report writer.

Next, read about the NORTEL compatibility of SimpleDial.