PureCT SimpleDial 3.0 - Market Research

Outbound calling makes huge sense...
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  • A 5% improvement in customer retention improves profitability by 25 to 100%. (Bain & Co.)
     
  • Cutting customer defections by just 5% has the effect of boosting profits between 25% and 95%.    (Harvard Business Review.)
     
  • Call centers will adapt proactive customer services practises. - It is no longer acceptable to wait for    your customers to call you. (Datamonitor)

    Outbound calling is growing...
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  • The majority of call center traffic in EMEA is inbound but by 2007, 20% of call centre traffic will be     outbound. (Datamonitor)
  • Over the next 5 years Datamonitor expect the market for diallers to enter a period of resurgence as     the   role of the call center changes. (Datamonitor)
  • The outbound market is counter-cyclical due to its credit collections applications, enabling the economic     downturns to positively impact growth. (Datamonitor)
  • Call routing and queuing intelligence is moving outside the ACD, increasing the importance of CTI.     (Datamonitor)

      Next, read about the Features of SimpleDial.

    • NEW CUSTOMERS
    Vertex give large betting client the “nod” with PureCT from BT and CT Soultions.

    CT-Solutions and BTC Networks working together in Saudi Arabia.

    Romania first for PureCT SimpleDial and OMNILOGIC.


    UPGRADING CUSTOMERS
    Partnering with NORTEL and eircom to expand Irish call centre.

    Norwegian Electricity Company, BKK, install PureCT Qview from CT-Solutions.

    Electricity Company never ever loses a customer using PureCT Abandon Call Monitor.


    DISTRIBUTOR ACTION
    Bravida and CT Solutions partner to improve customer service at UPC with PureCT Callback Q4U.

    CT Solutions and CABLE & WIRELESS add 70 agents at SWS.

    BT use PureCT SimpleIVR to give the share price!
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