Screen pop is a real efficiency in your call centre. It means that before your agent even answers a call, the calling customers record pops open, ready to be worked on.

“The simplest way possible to add a screen pop in your call centre "

Now you can add a screen pop to your call centre as a minimum development solution thanks to PureCT Screen Pop.

Screen Pop Benefits:

• Improve customer service.
• Save time on every call.
• Impress your customers with your efficiency.
• Cut agent tedium and errors in looking up customer records.
• Cut the cost of handling each call.
• A simple solution to implement and maintain.
• The most cost effective method of achieving screen pop.
• Can integrate with any CRM or database.
• ALSO SUPPORTS CALL AND SCREEN TRANSFER

PureCT Screen Pop provides:

• Pop based on CLID, ANI, DNIS or IVR data.
• Pop based on HDX data (uses SPX from CT-Solutions)
• Pop on incoming call ringing, answered or released.
• Pop on outbound calls.
• Pop based on a search of up to five telephone number fields in your CRM/PIM.  

IVR Option
Customers calling to your call centre can enter a reference number, or account number, for better service. Such customers are routed to an agent who already knows who they are, and why they are calling. This is because PureCT Screen Pop has driven the customer reference number, or account number, into your data system to retrieve and display the customer data, just as the agents telephone starts to ring.

With the screen transfer option, the agent can transfer the call, along with any data captured on the call, to another agent.

“A screen-pop, that is miles more reliable and functional than CLID based screen-pop."