Call centre call back - give call centre customers the option to choose a call back rather than wait in the queue

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PureCT Call Centre Callbacks (Q4U)

PureCT™ Call Centre Callbacks (Q4U) queuing technology allows callers to elect to recieve a return call rather than waiting on hold, without losing their place in line. This results in increased satisfaction for the cutomer and reduced operating costs for the call center.

If your sales line has 10 or more abandoned calls per day, Call Centre Callbacks will pay for itself within 6 months. Lost calls DO mean lost sales. Most call centre just hope that callers try again. Q4U makes sure that these sales are not lost.

For support lines, you can work with less agents while maintaining customer service levels, thanks to Call Centre Callbacks ! . This is because Q4U will ensure calls are spread evenly throughout the day, allowing you to redeploy staff to other areas, while maintaing the same customer service level.

Next Steps
CT Solutions are ready to help prove the payback of Q4U to you, based on your own call centre statistics, sales rates and sales value.

Please contact us for a FREE Call Centre Callbacks payback assessment.

Downloads:
Avaya brochure for Q4U new
Top 10 reasons to buy Q4U
Frequently Asked Questions
Feature Guide
Brochure
Case Study

"Your customers no longer have to wait in the queue for an agent to become free"

Q4U technology gives the call center manager the ability to offer the ultimate in customer service while utilizing the advanced features of their Symposium call center investment.

Everyone benefits from Q4U: the customer who no longer waits on hold, the agent who doesn't have to deal with an irate customer, and the call center which realizes significant cost savings while improving service levels and increasing customer satisfaction.

Q4U benefits

Capture lost sales due to callers abandoning
Increases service level
Reduces wait time
Optimises call flow
reduces irate customers
utilizes the advanced features of your Symposium investment

"CT-Solutions are continually listening to our customers' needs and deliver technology that increases end-customer satisfaction while keeping operational costs low. "CT-Solutions Q4U provides a simple, cost-effective way for companies to alleviate customer frustration and provide a better overall customer service experience."

Product Highlights

Nortel Networks Compatible
You will have no fears about how Q4U performs with your NORTEL systems: Meridian, BCM or Symposium... more

Case Studies and comments
Our customers show that Q4U is delivering results and impact on the bottom line...more

Local Supply & Support
Supported and supplied by local Nortel Networks distributors throughout Europe. These offer 24x7 support or a support contract customised to meet your needs...more

Feature Rich
Q4U has many features which make it more flexible and powerful. Features such as timed callbacks, real time display, announcement callbacks...more