PureCT Email Queue EQ

"Your email customers will no longer feel like second class citizens"

PureCT™ EQ email queuing technology allows your agents to receive an email queries as if they were calls. This results in increased response time for the customer and reduced operating costs for the call centre. EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.

Everyone benefits from EQ: the customer who is no longer penalised for using email, the agent who doesn't have to deal with an irate customer, and the call centre which realizes significant cost savings while improving service levels and increasing customer satisfaction.

EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.

EQ benefits

  • Increases service level
  • Reduces wait time
  • Optimises call flow
  • reduces irate customers
    utilizes the advanced features of your symposium investment

"CT-Solutions are continually listening to our customers' needs and deliver technology that increases end-customer satisfaction while keeping operational costs low. "CT-Solutions EQ provides a simple, cost-effective way for companies to alleviate customer frustration and provide a better overall customer service experience."


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Product Highlights


                   


Avaya Compatible
You will have no fears about how EQ performs with your Avaya systems: AACC, CS1000, ... more
Local Supply & Support
Supported and supplied by local Avaya Networks distributors throughout Europe. These offer 24x7 support or a support contract customised to meet your needs...more
Feature Rich
EQ harnesses all the statistical and reporting features from your existing implementation...more





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