PureCT Email Queue EQ

"Your email customers will no longer feel like second class citizens"

PureCT™ EQ email queuing technology allows your agents to receive an email queries as if they were calls. This results in increased response time for the customer and reduced operating costs for the call centre. EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.

Everyone benefits from EQ: the customer who is no longer penalised for using email, the agent who doesn't have to deal with an irate customer, and the call centre which realizes significant cost savings while improving service levels and increasing customer satisfaction.

EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.

eQ.html benefits

  • Increases service level
  • Reduces wait time
  • Optimises call flow
  • reduces irate customers
    utilizes the advanced features of your symposium investment

"CT-Solutions are continually listening to our customers' needs and deliver technology that increases end-customer satisfaction while keeping operational costs low. "CT-Solutions EQ provides a simple, cost-effective way for companies to alleviate customer frustration and provide a better overall customer service experience."


PureCT Abandon Call Monitor

"If you hang up or leave your telephone number, we will call you back"

Lost calls = lost revenue
The abandon call management in Abandon Call Monitor is designed for making simple campaigns for customers who have chosen to abandon the queue either by leaving a call back telephone number or by just hanging up.

Calls that abandon are removed from the inbound queue and moved to an abandoned list which is displayed on the agent's desktop. Agents log into the system using a web based client. In the list of abandon calls, each customer is represented by one row which is coloured acoording to their priority in the original inbound call.

An agent clicks on the customers number on the Abandon Call Monitor screen and the customer's number is automatically dialed. When the call is finished a pop up window asks the agent to mark the call as finished or set up a retry time. Finished calls are deleted from the list.

Abandon Call Monitor benefits

  • Increases service level
  • No more lost calls
  • Optimises call flow
  • Optimises staff levels
  • Recapture lost revenue opportunities

"CT-Solutions are continually listening to our customers' needs and deliver technology that increases end-customer satisfaction while keeping operational costs low.

"CT-Solutions Voice Callback provides a simple, cost-effective way for companies to alleviate customer frustration and provide a better overall customer service experience."


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Avaya Compatible
You will have no fears about how PureCT performs with your Avaya systems: AACC, CS1000, ... more

Case Studies and comments
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Supported and supplied by local Avaya Networks distributors throughout Europe. These offer 24x7 support or a support contract customised to meet your needs...more





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