About CT Solutions

CT Solutions is a global leader of solutions for call centres that enable superior customer service and maximum efficiency. PureCT Server is the intelligence behind the promise.

PureCT™ Server is a comprehensive suite of productivity tools which help contact centres improve customer experience, enhance agent performance, and manage operational costs more effectively. PureCT’s modular design enables you to meet your current business needs, and to meet your future needs by simply enabling additional options.

PureCT™ Server Options range from robust inbound tools, to sophisticated dialling and session management for outbound call centres. These enhance your call centre platform and reduce your operational costs, while giving you superior customer service.

PureCT™ Server has been specifically designed to be the perfect companion for your Avaya Symposium or Meridian Contact Centre. PureCT™ Server is built using advanced WebService and Computer Telephony technologies and is an evolving product that will pay for itself in months.

PureCT™ Server is designed to improve the productivity and effectiveness of your agents, reduce costs and provide the clear information you need to manage the growth of your business. Our products are based on industry standard platforms to insure ease of implementation and long term supportability: the key to a positive return on your investment.

CT Solutions revolutionise the Call Centre Technology and CTI marketplace by providing robust, reliable, quality products and services to the levels required in call centres that integrate seamlessly with your other business critical applications.

Our professional services compliment the software product by providing integration with existing customer infrastructure and planning for the best possible contact centre systems the customer can afford.

Our customers carry out more effective and efficient inbound and outbound campaigns for such tasks as telemarketing, telesales, customer retention, collections, helpdesk, customer service, technical support etc.

Our products and services are always provided to end users via our international network of world class distributors.

NEW CUSTOMERS
Vertex give large betting client the “nod” with PureCT from BT and CT Soultions.

CT-Solutions and BTC Networks working together in Saudi Arabia.

Romania first for PureCT SimpleDial and OMNILOGIC.


UPGRADING CUSTOMERS
Partnering with Avaya and eircom to expand Irish call centre.

Norwegian Electricity Company, BKK, install PureCT Qview from CT-Solutions.

Electricity Company never ever loses a customer using PureCT Abandon Call Monitor.


DISTRIBUTOR ACTION
Bravida and CT Solutions partner to improve customer service at UPC with PureCT Callback Q4U.

CT Solutions and CABLE & WIRELESS add 70 agents at SWS.

BT use PureCT SimpleIVR to give the share price!
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